1. Introduction
MysteryGuest.id ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mysteryguest.id or use our mystery shopping and quality audit services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business name, and business address that you voluntarily provide when contacting us, subscribing to our services, or filling out forms on our website.
- Business Information: Details about your hospitality business including type of venue, location, and operational details necessary to provide our audit services.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
3. How We Use Your Information
We use collected information for the following purposes:
- To provide and maintain our mystery shopping and audit services
- To communicate with you about your account, services, and support requests
- To send you reports, invoices, and service-related communications
- To improve our website, services, and customer experience
- To comply with legal obligations under Indonesian law
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, email services, hosting providers).
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities in Indonesia.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Mystery Shopping Data
All mystery shopping reports, scores, photographs, and observations collected during our audits are treated as strictly confidential. This data is:
- Shared only with the subscribing client (business owner/manager)
- Never shared with competitors, review platforms, or third parties
- Stored securely and retained for 24 months unless otherwise agreed
- Available for deletion upon client request
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent for data processing at any time
- Object to processing of your personal data
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: hello@mysteryguest.id
Location: Bali, Indonesia